bajiok FAQ — Deposits, Withdrawals, Live Games and Support
Every question you have about your bajiok account — from depositing via bKash or Nagad to withdrawals, live dealer tables and contacting the support team — is answered in detail on this page. Find your question and read the answer.
For ages 21+
bKash · Nagad · Rocket · Upay
Bangla and English support
SSL Encryption
Table of Contents
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Help Center
Contact and Support
Before contacting bajiok support, have your registered mobile number or username, a description of the issue, and the date and amount of the relevant transaction ready. If you have a screenshot, keep that handy too — it helps verify and resolve your issue faster.
Yes. The bajiok support team can assist in both Bangla and English. The team is set up with Bangladeshi members in mind, so if you write in Bangla, you will get a reply in Bangla.
bajiok support is available 24 hours a day, 7 days a week. Whether it is 2 am or early morning, you can send a message on live chat and get a response. The service does not close on holidays either.
There are two channels: live chat and email. Click the live chat button from any page on the site to speak directly with a representative. For less urgent matters, you can write in detail by email and it will be reviewed.
For any issue with account verification, contact bajiok live chat. A support representative will let you know the list of required documents or information. For more details, check the Terms and Conditions page, which contains guidelines on account-related matters.
For a complaint, first raise it on live chat. If the issue seems complex, write all the details and send them by email — this gives the support team time to review the matter properly. bajiok takes all complaints seriously.
Withdrawal Guide
How to Withdraw
The minimum withdrawal amount at bajiok is ৳500. This limit applies to withdrawals to any mobile wallet — bKash, Nagad, Rocket or Upay. Withdrawal requests cannot be made with a balance below ৳500.
bajiok normally completes withdrawals within 1 hour. That means funds should reach your mobile wallet within 1 hour of submitting the request. If the money has not arrived after that time, contact support.
Yes. The mobile wallet you withdraw to must be registered in the name of the account holder. Withdrawals to someone else's wallet are not supported. This is a mandatory security requirement.
A pending withdrawal request is usually caused by an unverified account or an unmet bonus wagering requirement, or a temporary processing delay. Contact live chat to confirm the reason. Full details on bonuses and terms are available on the Responsible Gaming page.
Four mobile wallets are supported for withdrawals at bajiok: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service from Dutch-Bangla Bank. Having an account with any one of these wallets is enough to make a withdrawal.
Live Casino
Live Dealer Games
Baccarat is a card game where the side — Player or Banker — whose hand value is closest to 9 wins. You can place three types of bets: Player wins, Banker wins, or Tie. At bajiok Casino you will find Baccarat tables from multiple live studios including Evolution.
Live dealer tables at bajiok are arranged for players with different budgets. Options range from low-limit tables to high-roller tables. The minimum and maximum bet for each table is shown before you enter.
In live Roulette you can bet on a specific number, red or black, odd or even, and various groups of numbers. European Roulette covers numbers 0 to 36. Each bet type has a different multiplier, clearly shown on the table.
In live dealer games, a real dealer deals cards or spins the wheel via a direct video stream from a studio. You watch on screen and place your bets within the allotted time. A good internet connection keeps the experience smooth.
Yes. The bajiok live casino works fully on mobile. You can join a live dealer table through a browser or app on any Android or iOS device. Rotating your screen to landscape mode gives a better view of the table.
Live dealer games are run by a real person and streamed live on video — the randomness comes from physical actions such as card shuffling and wheel spinning. In slot games, RNG (Random Number Generator) software determines the outcome — there is no human involved.
Deposit Guide
How to Deposit
Log in via bajiok login and go to the deposit section. Select Nagad as the payment method, enter the amount, and confirm the payment in the Nagad app or via USSD as instructed. Once the payment is successful, the balance will be added to your account automatically.
The minimum deposit at bajiok is just ৳100. This limit is the same for all methods — bKash, Nagad, Rocket and Upay. You can start with a small amount to get familiar.
Four mobile payment methods are supported for deposits at bajiok: bKash, Nagad, Rocket and Upay. All of these are the most widely used mobile financial services in Bangladesh, so you can deposit easily from anywhere in the country.
bajiok does not mention any additional charge on deposits. However, your mobile wallet provider may apply a small fee according to its own policy — that is a matter of the respective wallet's terms.
First log in to your account and go to the deposit page. Select bKash as the payment method and enter the amount. Then Send Money via the bKash app following the instructions on the page. Once the correct payment reference number is entered, the balance will be added to your account quickly.
If your balance is not showing even after a successful payment, save a payment confirmation screenshot and let the support team know via live chat. Providing the transaction ID will help the support team verify the matter faster.
Direct Support
Still have questions? We are always ready
If the answers above did not resolve your question, the bajiok support team can help you directly. For anything — deposits, withdrawals, games, bonuses or your account — reach us through two channels:
Live Chat
Click the live chat button on any page of the site and speak directly with a representative. Service is available in both Bengali and English, 24 hours a day, 7 days a week.
Email Support
For detailed issues, write to us by email — — and the support team will respond as soon as possible.
All services at bajiok are for members aged 21 and above. Please read the responsible gaming guidelines before playing.