bajiok Privacy Policy

Introduction and Applicability

bajiok places the highest priority on the privacy of its members. This Privacy Policy ("Policy") applies to all services, websites, and related applications on the bajiok platform. When you register, log in, or use any service on bajiok, you are considered to have agreed to the terms of this Policy.

This Policy is available in both English and Bengali. If any difference arises between the two versions, the Bengali version will take precedence. To read the full terms of our service, visit the Terms and Conditions page, which covers detailed rules on account use, bonuses, and services.

This Policy applies only to persons aged 21 or above. Anyone under the age of 21 is not permitted to use any service on bajiok.

What Information We Collect

bajiok collects different types of information at various stages. This information comes mainly from three sources: (a) what you provide directly, (b) what our system records automatically, and (c) what is verified from legitimate third parties.

2.1 Information You Provide Directly

During account registration and use, you may provide the following information:

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Account password and security question answers
• Information and messages provided when seeking support

2.2 Automatically Collected Information

When you use the bajiok platform, the following information is recorded automatically:

• IP address and device type and operating system
• Browser information and language settings
• Time of access to the platform, session duration, and navigation patterns
• Game play history, betting information, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain cases, information may be collected from legitimate third-party verification services for the purpose of identity verification and fraud prevention. This process is completely secure and is used only for specific purposes.

Use of Information

bajiok uses collected information for the following purposes:

3.1 Account Management and Service Delivery

• Completing the account registration and identity verification process
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Managing gaming services and bonus offers
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying suspicious transactions
• Monitoring for the creation of multiple accounts
• Ensuring the overall security of the platform

3.3 Service Improvement and Communication

• Analyzing user experience to improve the platform
• Resolving technical issues
• Informing you about new offers, promotions, and important updates (with your consent)
• Providing information on responsible gaming

Data Sharing Policy

bajiok never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners operate under strict confidentiality agreements and may not use the information for any purpose beyond what it was provided for.

4.2 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or valid requests from competent authorities. In such circumstances, we provide only the minimum information required.

4.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred. However, you will be notified in advance and equivalent protections under this Policy will be ensured.

Cookies Policy

bajiok uses cookies and similar technologies to improve your experience on the website.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform — login sessions, security verification, and so on. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Help monitor platform usage to improve the service. These are not personally identifiable.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.

Data Protection Measures

bajiok uses industry-standard technical and administrative measures to keep your information secure.

6.1 Technical Protection

• All data transfers are secured using SSL/TLS encryption
• Passwords and sensitive information are stored using strong hashing algorithms
• Multiple layers of firewalls are used on servers and databases
• Two-step verification (OTP) ensures security in transactions

6.2 Administrative Protection

• Only authorized staff may access user information
• Regular training on data protection is conducted
• Logs of data access are reviewed regularly

6.3 Response to a Data Breach

If a data breach is detected, we will promptly conduct an investigation and notify affected users as quickly as possible.

Your Rights

As a bajiok user, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: You can request that the use of your information for specific purposes be stopped.
• Right to Data Portability: You can receive your information in a structured format.
• Right to Object: You can object to the processing of your information in certain ways.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days. However, some information that is required to be retained by regulation may not be possible to delete.

Data Retention Period

bajiok retains information according to the following policy:

• Active account data: for as long as the account remains active
• Transaction records: for the period required under applicable laws of Bangladesh (generally 5–7 years)
• After account closure: limited information necessary to meet legal obligations may be retained
• Analytics data: may be retained in anonymized form for up to 2 years

Once the designated period ends, information is securely deleted or anonymized so that individuals can no longer be identified.

Third-Party Links and Services

The bajiok platform may sometimes reference third-party services. These services have their own privacy policies and bajiok is not responsible for their operations.

Game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.) process certain technical data while running their games. This processing is governed by each provider's own policy, but bajiok ensures that these partners maintain adequate security standards.

Protection of Minors

bajiok strictly enforces the 21+ age requirement. Information from anyone under the age of 21 is not knowingly collected. Age verification during registration is mandatory.

If we suspect that a minor has created an account, that account will be immediately suspended and all related information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming page, which contains details about our protection measures and support.

Policy Changes

bajiok may update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• A relevant notice will be displayed when you access the platform
• A notification will be sent to your registered mobile number or email
• The "Last Updated" date on this page will change

Continued use of the platform after a policy change will be considered your acceptance of the new policy. If you have any questions about the privacy policy, you may find answers in the FAQ section, where detailed responses to common questions are provided.

Contact Us

For any questions, requests, or complaints regarding the privacy policy, please contact our support team. We provide support in both Bengali and English.

• Live Chat: Available 24/7 for immediate support
• Email: [email protected]

Our team will verify your identity and respond within 30 business days. For urgent matters, the fastest response is available through live chat. To learn more about bajiok, visit our About Us page, where you will find detailed information about the platform and its values.